Terms of Service
Last Updated: November 26, 2025
1. Acceptance of Terms
By accessing or using HumanShield's services, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access the service.
These Terms apply to all visitors, users, and others who access or use the service. By using our service, you represent that you are at least 18 years of age or have reached the age of majority in your jurisdiction.
2. Description of Service
HumanShield provides a comprehensive security and protection platform that includes but is not limited to:
- Security monitoring and threat detection services
- Identity protection and verification tools
- Data encryption and privacy management
- Real-time alerts and notifications
- Dashboard analytics and reporting features
- API access for integration with third-party applications
We reserve the right to modify, suspend, or discontinue any aspect of the service at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the service.
3. User Accounts
When you create an account with us, you must provide accurate, complete, and current information at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.
You are responsible for:
- Safeguarding your account password and any other credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access or security breach
- Ensuring your account information remains accurate and up-to-date
You may not use another user's account without permission. We reserve the right to refuse service, terminate accounts, or remove or edit content at our sole discretion.
4. Acceptable Use Policy
You agree not to use HumanShield for any unlawful purpose or in any way that could damage, disable, overburden, or impair the service. Prohibited activities include but are not limited to:
- Violating any applicable laws or regulations
- Infringing upon intellectual property rights of others
- Transmitting malicious code, viruses, or harmful software
- Attempting to gain unauthorized access to any systems or networks
- Interfering with or disrupting the service or servers
- Using automated systems (bots, scrapers) without written permission
- Harassing, abusing, or harming other users
- Impersonating any person or entity
- Collecting or storing personal data about other users without consent
- Using the service for any commercial purpose without authorization
Violation of this Acceptable Use Policy may result in immediate termination of your account and legal action if necessary.
5. Intellectual Property
The service and its original content, features, and functionality are and will remain the exclusive property of HumanShield and its licensors. The service is protected by copyright, trademark, and other laws of both the United States and foreign countries.
Our trademarks, service marks, logos, and trade dress may not be used in connection with any product or service without our prior written consent. You are granted a limited, non-exclusive, non-transferable license to access and use the service for personal or internal business purposes.
You retain ownership of any content you submit, post, or display on or through the service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your content in connection with operating and providing the service.
6. Payment Terms
Certain aspects of the service may be provided for a fee. You agree to pay all fees associated with your chosen subscription plan or service tier. All fees are quoted in U.S. Dollars unless otherwise stated.
Billing and Subscriptions
- Subscriptions automatically renew unless cancelled before the renewal date
- You authorize us to charge your payment method for recurring fees
- Price changes will be communicated 30 days in advance
- No refunds will be provided for partial months or unused service periods
- Failed payments may result in service suspension or termination
You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of the current billing period. We reserve the right to modify pricing with reasonable notice.
7. Service Level Agreement
We strive to maintain high availability and performance standards for our service:
- Uptime Commitment: 99.9% uptime on a monthly basis (excluding scheduled maintenance)
- Scheduled Maintenance: Announced at least 48 hours in advance
- Support Response: Initial response within 24 hours for standard inquiries
- Data Backup: Daily automated backups with 30-day retention
While we work diligently to meet these standards, the service is provided "as is" and we do not guarantee uninterrupted or error-free operation. Scheduled maintenance windows and force majeure events are excluded from uptime calculations.
8. Limitation of Liability
IMPORTANT: PLEASE READ THIS SECTION CAREFULLY AS IT LIMITS OUR LIABILITY.
To the maximum extent permitted by applicable law, in no event shall HumanShield, its affiliates, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation:
- Loss of profits, revenue, data, or use
- Business interruption or loss of goodwill
- Cost of procurement of substitute goods or services
- Any other intangible losses
Our total liability to you for all claims arising from or relating to the service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim, or $100 USD, whichever is greater.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.
9. Indemnification
You agree to defend, indemnify, and hold harmless HumanShield, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
- Your violation of these Terms of Service
- Your use or misuse of the service
- Your violation of any third-party rights, including intellectual property rights
- Any content you submit, post, or transmit through the service
- Your violation of any applicable laws or regulations
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.
10. Termination
We may terminate or suspend your account and access to the service immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.
Upon termination:
- Your right to use the service will immediately cease
- We may delete your account and all associated data
- You remain liable for all charges incurred prior to termination
- Provisions that by their nature should survive termination will survive
You may terminate your account at any time by contacting us or using the account deletion feature in your account settings. If you wish to export your data before termination, please do so before initiating the termination process.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions will remain in effect. These Terms constitute the entire agreement between you and HumanShield regarding our service and supersede any prior agreements.
12. Dispute Resolution
In the event of any dispute, claim, or controversy arising from or relating to these Terms or the service, the parties agree to the following resolution process:
Resolution Process
- Informal Resolution: First, contact us to attempt to resolve the dispute informally by sending a written notice to our support team describing the issue and desired resolution.
- Mediation: If informal resolution fails within 30 days, the parties agree to attempt mediation through a mutually agreed-upon mediator.
- Binding Arbitration: If mediation is unsuccessful, disputes shall be resolved through binding arbitration in accordance with the American Arbitration Association rules.
You agree to waive your right to a jury trial and to participate in class action lawsuits. The arbitration will be conducted in California, and judgment on the arbitration award may be entered in any court having jurisdiction.
13. Changes to Terms
We reserve the right to modify or replace these Terms at any time at our sole discretion. We will provide notice of any material changes by:
- Posting the updated Terms on this page with a new "Last Updated" date
- Sending an email notification to the address associated with your account
- Displaying a prominent notice on our website or within the service
Material changes will take effect 30 days after we provide notice. Non-material changes take effect immediately upon posting. Your continued use of the service after changes become effective constitutes acceptance of the revised Terms.
If you do not agree to the new Terms, you must stop using the service and may terminate your account. We encourage you to review these Terms periodically for any changes.
14. Contact Information
If you have any questions, concerns, or feedback about these Terms of Service, please contact us:
Support
Mailing Address
HumanShield, Inc.
123 Security Boulevard, Suite 500
San Francisco, CA 94102
United States
Business Hours
Monday - Friday, 9:00 AM - 6:00 PM PST
By using HumanShield's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms constitute a legally binding agreement between you and HumanShield, Inc.